Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping takes 5-10 business days. Express shipping (2-3 business days) is available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $80.

Do you ship internationally?

Yes, we ship worldwide. International orders typically arrive within 10-20 business days.

Returns & Refunds

What is your return policy?

We offer hassle-free returns within 30 days of delivery. Items must be in original condition.

How do I start a return?

Contact us at support@store.com with your order number and reason for return. We'll send you a prepaid return label.

Products

What materials are your products made from?

Our fidget toys are crafted from premium metals including titanium, brass, copper, and stainless steel. Each product page lists the specific materials used.

Are your products suitable for all ages?

Our products are designed for adults and teens (14+). They contain small parts and are not suitable for young children.

How do I care for my fidget toy?

Keep dry. Clean with a soft cloth. Avoid harsh chemicals or abrasive materials. Store in the included pouch when not in use.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.

Is my payment information secure?

Absolutely. All transactions are encrypted with SSL and processed through Shopify's secure payment system.